Say Goodbye To Your Fulfillment And Supplier Problems FOREVER
If you’re tired of being promised things like…
- Cheaper than Aliexpress
- Best dropshipping agent in China
- The most professional service
- Fastest worldwide shipping
And then being constantly let down…
I know exactly how you feel. That’s why I created Honest FulPhilment.
I’ll let you in on something… I’m all about transparency and I’ll always tell you how it is even if it means losing a potential “sale”. So how is Honest FulPhilment any different to the 1000s of fulfillment companies in China who all claim to have the greatest service on earth?
To start, your average China fulfilment or sourcing agent very rarely understands the processes involved in not only creating an e-Com business but maintaining and scaling it. They have no clue what you *actually* do.
I do.
I’ve spent years building Honest Fulphilment from the ground up, starting from my personal experience dropshipping in 2015, moving on to white-labelling, then manufacturing and eventually doing my own fulfilment here in China. Boots on the ground so you don’t have to.
Not only have I created solutions to the most frustrating issues plaguing China fulfillment, I actually care about the success of every single client I work with.
I have trained my staff on thought processes and how to operate and work to high standards, and more importantly, adopt a Western mindset, not a Chinese one.
You’ll struggle to find this level of standards in China.
And this leads me to my next point.
How much do you really care about YOUR customers?
Because their experience is directly tied to your experience. If you are having problems, they are too. And it won’t be long before they start looking to buy somewhere else. And they won’t tell their friends things you want to hear about your business.
I don’t want you to make the same mistakes I made years ago, or our clients made previously (and the majority of e-Com business owners are still making every day)
- I want to make sure your supply chain and product quality is the best they can possibly be
- I want to ensure you’re getting the best value in every aspect of your business, be that shipping, product cost, packaging or anything else
- I want your customers to experience excitement and joy when they receive and open their parcels
- I want your customers to come back for more
- I want to remove any unnecessary workload for you or your VAs after your customer completes a purchase
- I want you to feel at ease and let go of everything post-purchase
- I want to take you from being stressed, overworked, anxious, cautious and lacking trust to having full faith in what we can do, so you can concentrate on what you do best
- I want you to be confident in all of your decisions and not have to worry about anything, aside from expanding your business
- I want to see you turn your venture into a flourishing, recognisable brand for years to come
Here’s What We Can Do For You
I’ve created a number of unique and proprietary systems to GREATLY reduce errors as well as give you as much visibility as possible.
- Honest Chain™ - Clearly auditing your supply chain
- Sample products from multiple manufacturers
- Shortlist based on quality and value
- Negotiate pricing, reducing cost
- Agree on favourable payment terms, freeing up your cash flow
- Speeding up production & processing time
- Implementing proper QC to greatly minimise quality issues
- Honest Brand™ - Putting a smile on your customer’s face
- Options to brand, customise or improve your product
- Review your product line and create a cost-effective packing solution
- Help to design branded packaging that resonates with your target market
- Improve your customer experience with proven special inserts and gifts
- Implementing strategies to boost repeat purchases and brand recognition
- Honest Logistics™ - Finding hidden profits, reducing shipping time & automating fulfilment
- Review your geographical sales and discuss opportunities
- Advise and recommendation on utilising our worldwide 3PL network for next-day delivery
- Suggesting shipping lines for improved speed and cost for international delivery from China
- Resolving any challenging obstacles
- Optimising your setup to fully automate the procurement and fulfilment process
Honest Chain™, Brand™ & Logistics™ alone are worth thousands of dollars in labour and resources.
It goes without saying that you will get your own dedicated support channel, with a specialized account manager – 7 days a week, 9 hours a day support.
And I’ve not even mentioned Honest View™ & Honest Auto™
What does this mean at a glance?
- Full transparency in pricing, margins, communication and operations
- No scaling bottlenecks to worry about
- Clear, concise and plain English communication
- Finest customer service available in China
- Dedicated account manager to help answer any questions you may have
- Experienced and knowledgeable staff who serve and assist you to scale your business
- Many value-added services to push past your glass ceiling, including, but not limited to
- Product sourcing
- Packaging, branding & assembly
- 18 international warehouse locations for fast domestic shipping
- Storage & warehousing
- Product inspection & QC
- Worldwide fulfilment and International bulk freight and logistics
Company Making Empty Promises?
Before you think I’m full of hot air, I implore you to bookmark this page, or better yet, open a tab in your browser now.
Copy and paste Honest FulPhilment into Google search.
What you will find is 5* reviews on multiple platforms, a solid presence since early 2019, and no, genuinely negative feedback from anyone.
In fact, if you do manage to somehow find anything bad relating to a customer who has previously used our services, I will happily pay you to show me where you found it!
My face is all over the Honest FulPhilment brand for a reason, because I do everything I can to satisfy our clients and go the extra mile in all the services we provide, even if that means me having to personally contact you out of hours!
Why You Need A New Fulfillment Company
I totally get that you may have heard something similar from other companies, and possibly even used them but have been left disappointed.
They may have promised
Fast Shipping
Fast Processing
Superior Support
Quality Products &
Solid Supply Chain
But, I’m going to go out on a whim here and say the reason you’re here is because they either couldn’t keep it up or were lacking somewhere. You see, the BIGGEST and most common attribute to ruining your e-Commerce store is……. CONSISTENCY, or should I say, the lack thereof. Without consistency, it’s impossible to scale without repercussion.
Imagine you have a great product-market fit, you can ride the wave, here and now. Your shipping is fast so you’ve decided to push your ads budget to the limit. You’ve gone through thousands of orders, and start to realise your customer service VA or team become overwhelmed, your payment processor begins to receive higher than normal chargebacks, and your ad platform is penalising you for the negative feedback from customers, reducing your reach and ROI.
This is what can happen when consistency is lacking. What’s the point of fast shipping if it’s going to fluctuate or worsen over time?
I mean, your website and order confirmation email state the shipping time, so your customers are going to be emailing you as soon as this falls out of line.
You are unable to sustain orders at high volume when you don’t have a reliable, efficient and CONSISTENTLY performing logistic and shipping solution.
But why would this happen? There are a ton of reasons, but simply put, you’ve not been guided or consulted on a plan for scaling. Most e-com store owners think they can choose a shipping method which seems to be performing well and stick with it. Unfortunately, it’s not as simple as that and it requires research, analysis and careful planning before you start scaling.
Fast shipping and processing go hand in hand. When one fails, it doesn’t matter how good the other is. This is why having them both in sync is extremely important to get the best possible customer experience.
Inconsistent processing times are mainly down to supply chain issues. This is almost always the case with dropshipping as it’s heavily reliant on the actual supplier having stock, dispatching the goods on time and using a reliable delivery company domestically.
This is why everything may seem like it’s going really well, with orders dispatched within 3 days almost every time, to suddenly extend past 7 days.
The supplier may have run out of stock, had not anticipated an increase in demand, or incorrectly forecast when inventory was to be replenishment.
Of course, this is just the start of it, and dropshipping involves many moving cogs.
Even if the source of the product is consistently reliable, your 3PL (or agent) must have a rock-solid warehouse management system with resources available to them for scalability.
When you start to scale and send them more and more business, all it takes is for a handful of others to do the same. Capacity is quickly reached and their so-called 12-24 hour processing falls apart. Parcels go missing, processing time exceeds 72 hours, packing errors increase and communication inaccuracies arise.
It’s a great feeling to have someone you can rely on and trust. Getting back to you quickly and answering your questions with speed and accuracy. I know how difficult it is to instil consistency in this field, as it’s on of my speciality.
It takes a hell of a lot to be able to deliver such high standards all year round. However, that great feeling can turn into frustration, and destroy the trust and reliance you once had for not only your account manager but the brand as a whole.
Why? Because of management and HR.
It’s sad, but I’ve audited a few Chinese businesses, mainly small logistics and fulfilment companies and I’ve witnessed toxic company culture.
Do the work, work overtime if you have to, without extra pay. Don’t like it? Leave!No SOPs, no employee handbooks, no procedures or recognition to reward individuals, teams or even company achievements.
As a result, the staff churn rate can be higher than Mcdonald’s!
There is nothing keeping the account manager you’ve created an awesome business relationship with hanging around.
New accounts managers learn the ropes as they go along, you have to repeat yourself time after time, communication breakdowns occur and their unfamiliarity with your product and brand is enough to drive you mad.
A perfect way to go from hero to zero customer support.
You are serious about creating a brand and selling a product that actually does what it’s supposed to, with great reviews and customer feedback. If this is you, then youl know and value the importance of supply chain management and product quality.
First of all, it’s difficult to generalise the term “quality product”. You can’t just say, I want a quality product and expect everything to be covered.
Construction
Materials
Build
Components
Usability & ultimately, the results
Initially, you have a product that solves a problem, it doesn’t necessarily have to tick all the boxes, and certainly doesn’t have to be “quality” to be successful. But you’re concerned about longevity here, and repeat purchases, so it’s in your best interest to tick as many boxes as possible.
And here’s the problem. The average product and factories in China do not put a huge emphasis on QC.
Manufacturers should carefully evaluate the potential impacts of any changes to ensure that they align with their product quality and customer expectations, but MANY of them don’t!
This is the whole reason why there are so many third-party inspection companies that specialise in on-site inspections and audits.
This is also a reason why your agent or fulfilment company should have a rigorous QC process as they are your last line of defence.
Even if the same supplier is used for all of your orders, without protocols and proper systems, each production batch can differ.
It could be because of a change in raw materials, process changes, equipment upgrades or calibrations and even workforce amendments. Any of these will result in an inconsistent product, in each and every production batch.
It will become evident when your customers reorder the product and complain about the inferior quality or even a difference in aesthetics.
I’m sorry to say, this is only the tip of the iceberg for potential issues which can arise from backend operations. And the worst thing is, you are very rarely able to see them until it’s too late. This can easily translate into a huge influx of customer complaints, if not managed well results in refund requests and chargebacks exceeding the industry standard.
No amount of increased margins is worth risking any of this.
At this point, I can explain the intricate and exhaustive process we have in place to prevent and minimise almost every potential issue at each stage. And how we’ve spent multiple 6 figures on development and tech.
But that would be damn boring, and no doubt, you’d bounce!
The truth is, you don’t care about the number of years it’s taken me to implement and perfect all these changes or how much we’ve spent doing so.
Just like I don’t want my accountant to talk my ear off for hours about how he saves me money with tax loopholes and each respective strategy.
I want to pay him for his well-earned knowledge and trust that HMRC or the IRS won’t be sending any auditors my way with lengthy, expensive fines.
The same applies here.
But here’s the thing. Contrary to popular belief, your typical Chinese agent isn’t intentionally trying to wreck your business.
In almost all cases, they actually do mean well.
I know first-hand how what may seem like a simple communication error literally leaves your e-Com store in ruins.
For example, your supplier or fulfilment company somehow misses an important characteristic change in your latest production batch, or even worse, notices but chooses not to tell you.
But before you start cursing, you have to understand that it’s an educational and mindset issue.
From their perspective, this “small” change is not going to cause any problems, so it’s not important enough to make you aware.
They make this decision based on a number of factors.
Let’s say they are sourcing a product for you at the cost of $4, and what they may be thinking is “It’s a $4 product, what else do they expect?” not taking into consideration that you’re selling it for up to 10x the price on your store.
The perceived value of your customers will never enter your agent’s thought process, which is also a reason why such poor judgments are made.
Communication and a poor QC process are the main reasons why these things happen. Agents won’t invest in improving their QC process, either because they don’t know how, or don’t feel it’s important.
Regardless, there’s only one way this can go.
All of your orders are shipped, for you to get bombarded with customer service complaints, chargebacks, bad reviews and your brand in tatters.
Yes, I personally experienced this!
And the worst thing? The relationship starts to deteriorate.
Another cultural issue. So blindsided by the potential loss in refunding you, the customer due to their negligence, your agent will no doubt pass the buck or make excuses.
Do they compensate? No!
Instead of owning up to it, taking the loss, making changes to their SOP (if they have any) and trying to salvage the relationship for years to come, they lose you as a customer.
Everything seemed fine before, right? As previously mentioned, support seemed great, shipping was fast, and what you thought was a quality product and a solid supply chain is no more.
And this could have all been avoided with a single message, “We’ve noticed a problem with this batch, here are our findings”.
What can you do? Leave your agent a negative review on any platform you can find them on.
It doesn’t impact them at all…..
Yes, this is one example, and what you may consider a little extreme.
There are many other issues which can arise but are more profit-driven.
I personally experienced all of these because there was so little transparency and questionable activity!
- Overcharged on shipping
- Inconsistent, ‘rabbit in a hat’ billing
- Silly markup on product costs
- False tracking numbers
- Using inferior shipping services without notice
- Sourcing from the cheapest possible suppliers
- Confusing communication and bad English
- Skimping on packaging to save costs
It makes you question their services and it becomes obvious that it’s not in their best interest to keep you happy, but rather, to use you as a cash cow.
So, through my feelings of hopelessness and frustration, encountering problem after problem with multiple fulfilment providers and agents, I wanted to create solutions which easily prevent these things from happening.
Let’s face it. You’re not in e-Commerce because you love it or are passionate about it (although those of you who are, have a big advantage!).
It’s because of the lifestyle this business can afford you, right?
Let’s take it back to basics and ask some fundamental questions.
Would you answer yes or no to:
- Do you enjoy your 9-5 or current lifestyle?
- Are you happy with your job or career path?
- Are you content working for others for the rest of your life?
- Happy and look forward to waking up each work day?
And that’s where we come in.
Although, from here on out, I won’t be using WE, but rather I. Because it’s me, Phil, personally writing this.
Whether you want to believe it or not, I WANT to change YOUR life for the better, that’s MY only concern.
It’s not about money, business or status. For me, it’s about helping you achieve ultimate fulfilment (pun intended!). I get way more pleasure from helping others than any amount of money or power ever will.
In fact, I couldn’t care less about $s and material possessions. I could retire tomorrow if I wanted to (no, I’m not bragging).
Stay with me here, it is related, promise!
It’s simple, I WANT YOU TO SUCCEED! And I won’t be happy until you do, it’s in my nature unfortunately (fortunate for you!), I can’t help it, it’s an obsession.
What can I say, I’m selfish – I want you to succeed because it makes me feel good, but hey, that’s a win-win, no?
My goal is to pave the path to reach your goals and transform you into a legend in the e-Com space, which others will envy but can learn from.
There is nothing I like more than to see the fruits of your labour.
All of those late nights, blood sweat and tears and non-stop grinding manifest themselves into a true success story.
I’ve seen it many times and it’s addicting.
But the best part? When we can both look back and laugh.
“Remember when you received 100s of complaints from customers because of that crappy product you were buying on Aliexpress?”
“Remember when your payment processor almost closed your account?”
“Remember when you lost your ad account because of slow shipping and bad feedback?”
“Remember when your supplier suddenly told you they were out of stock with 1000s of orders still needing to be dispatched?”
“Remember when you switched over to us?”
“Now look at you, branded, self-designed and developed product line, inventory in worldwide 3pls with next day delivery, collabs with famous influencers and happy customers with raving reviews”
And this is the same conversation I want to have with you a few months or even years down the line after working with us.
Let’s face it, that’s never going to happen with the dropshipping model.
Yes, this happens every so often. Some of these clients are still with us to this day, and utilise almost all of our services for true peace of mind, whereas others only use some, and do everything else themselves.
But, it doesn’t matter how ambitious your goal is, or your current position.
Even if you have already moved away from the drophsipping model, you may want to work on, or, are already working on the hybrid model – stocking your best-selling units but testing new products with dropshipping. Either way, this is where I want to step in and guide you to eliminate all the guesswork and risks involved in this unforgiving space.
I’m not promising or guaranteeing that you will be able to achieve this, but I will damn sure do everything in my power and ability to get there!
Give me the opportunity to take you on this journey that we can experience together. No murky activities, dishonest and inaccurate responses that poorly run Chinese fulfilment companies seem to specialise in.
- You’re consistently generating a minimum of 20 orders a day for at least 1 month be that via dropshipping or branded inventory
- You have 1 or more year’s experience in e-Commerce and have a proven product market fit strategy with capital to invest in purchasing at least 500 units of inventory upfront
- You need to place a bulk order from China to have it delivered to anywhere in the world, with the option of international or local fulfilment via our 3PL network
If any of these 3 apply to you, you fall within the A camp.
The next step is to have a short meeting to better understand your situation, give you insight, ideas and an action plan and see if we can schedule another call for the onboarding if we’re a good fit.
Here’s what you’re going to do, click on the blue “I’m an A player” button, and when you do, answer 3, simple questions.
We’ll be using the honour system so I trust that you are an A player as I wouldn’t want B players to come through and waste my time. You’ll see a page like this where you’ll be redirected to schedule a call if there are spaces.
Makes sense?
Great, now, on the other hand
- You’re currently generating 3-19 orders a day via dropshipping or branded inventory
- You have some experience in e-Commerce or dropshipping and would like to place an order between 50 to 500 units from China
If any of these 2 apply to you, you fall within the B camp.
You’re going to click the red “I’m a B player” button which will take you to our Facebook Messenger bot. You will be asked a number of questions and you’ll be put through to a customer service agent who will be able to help you.
Please note, that if you do not finish answering ALL questions, you will not be put through to an Honest FulPhilment rep, so please make sure you complete the flow.
There is one big caveat, however, and that is LIMITED SLOTS!
There is a reason why we offer such high-level support and standard of service because we never take on more than we can handle.
As soon as we reach close to our signup limit, we’ll no longer be able to onboard until we’ve scaled up operations further – this could take a month or two.
Since I started Honest FulPhilment, I’ve had to close our doors to new sign-ups no less than on 4 separate occasions.
Don’t wait too long and ruin what could have been a once-in-a-lifetime make-it-or-break-it opportunity for you and your business. It’s time to win and time to scale.
Eriq
Arthur
Naam
Evan
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